PRIVACY POLICY

At XL ESCAPES LTD t/a www.flightspro.co.uk, we take your privacy as our priority and respect it. According to this Privacy Policy we declare that any personal data we collect from you, or you provide to us, will be solely processed by our company. We would request you to go through below given information carefully. For the purpose of the Data Protection Act 1998 (the Act), we, XL Escapes Limited t/a www.flightspro.co.uk are the Data Controller for this website.

COOKIES

As you must be aware that our website uses certain cookies to be able to distinguish our customers from other users. Also, there are some these cookies that are essential for this website to work properly. It has to be able to perform different functions that in turn allow you, as a customer, make your own travel bookings, other travel - related product purchases, and also us, as a company to meet your purchase requests. For a a good browsing experience on the Site, there are other types of cookie that are used that allow us to improve our Site or even for the service to customers or are used to provide offers/information to the customers, or third parties that may be of interest to you. Please feel free to accept or decline cookies at any time. You can do this by accessing the preference panels from your browser’s main menu. It is important to note that if you choose to remove cookies parts of the Site, it may not work properly or you might be restricting the use of the Site.

It is also important to note that if you rather choose to use this Site without declining any non-essential cookies, then you give implied consent to the non-essential cookies also that are set.

DATA PROTECTION AND PRIVACY

You should know what is the information and data we collect from you.

We may collect the following:

Information the you provide at the time of making a travel booking or any other purchase via our Site or offline over the phone. Information that is provided by you at the time of entering a completion on this Site or over the phone, or complete a survey, or even when you report a problem with the Site.

Your details might be added for our future marketing promotions, its completely your choice and you may opt out of it.
Any detail/s of transactions that you carry out through this Site and the successful completion of your booking.
We also collect details of your visits to this Site (including, but not limited to, traffic data and location data).
Please note that also, if you contact us, we may keep a record of your email or other correspondence.

Also, please note how we use that information:

If in case any of our obligations arising in connection with any contracts entered into between you and us, or between you and a third party supplier. It is also required to know that the data that we we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). This information can also be processed by staff operating outside the EEA provided they work for us or for any of our suppliers (e.g. Airlines, hoteliers, etc.).

When you submit your personal data, you have agreed to this transfer, storing or processing. Please note that we will take all steps that are necessary for us to ensure you that your data is treated securely. We adhere and abide by this Privacy Policy.

In order to make sure that we be able to present our Site and its content most effective manner.

We use this information to allow you, as a customer, to participate in the interactive features that we keep launching on our Site.

It enables us to notify you with the changes.

We also provide you with information and offers regularly that we or selected third parties feel may interest you.

COMMUNICATION & MARKETING

This is the most important part of our Privacy Policy that if you are an existing customer, then our representatives might contacting you by phone or electronic means (e-mail or SMS). From e-mail/ SMS, we will only be sending you information about products (goods and services) similar to your previous purchase.

For our newbie customers / first timers, we permit selected third parties that they can use your data. And then if you agree, either we (or they) will contact you by electronic means only.

Let’s say, you like to make your own decisions, you do not want to be bind by these marketing e-mails, or eve use your data for any purposes, or to pass your details on to third parties for marketing purposes, we request you to please let us know by email or post or simply click on the relevant box situated on the form on which we collect your data.

Disclosure of your information

Please note that our Privacy policy allows us to disclose your personal information to any member of XL Escapes Ltd the Group’s subsidiaries, the ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, to relevant third parties who will supply the travel arrangements or other services you request, to Government bodies and other authorities to whom we are legally obliged to pass your data (e.g. border agencies of countries you intend to visit) and to relevant third parties for the purpose of fraud protection and credit risk reduction.

Your rights & Access to your personal data

Please know that you have every right anytime, ask us to stop using your personal data for marketing purposes. Please exercise your right to prevent such process. You can do this by either ticking or unticking certain boxes on the forms we use to collect your data or while you booking over the phone. In case of any concerns that you have, you can always write to:

Suite LP 25530, 20-22 Wenlock Road, London N1 7GU, United Kingdom

As you know that The Data Protection Act 1998 gives you the right to check that your personal data is being processed lawfully (“subject access right”). Your subject access right can be exercised in accordance with the Act. Any subject access request must be made in writing to the above address, and may be subject to a fee of £10 to meet our costs in providing you with details of any personal data we hold about you.

You must also know that our site definitely contains links to and from the websites of our principals, suppliers, advertisers and other third parties. In case and if you follow a link to any of these other websites, please note that we do not accept any responsibility or liability for these 3rd party websites. Make sure you please check before you submit any personal data to these websites.

Changes to our privacy policy

We and only we, reserve the right to update our Privacy Policy from time to time without any notice to you.

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